Thanks to its experience and knowledge of all of the technologies involved, Protecmedia can offer this service, involving diagnosis and detection of incidences, online, with respect to the global set up –equipment, middleware and software- that is agreed with the client.

The goal of this service is, therefore, to find the cause of the problem, something that would be very difficult for the manufacturers of the different products that the client possesses to do, due to the fact that they lack a global vision of the business, the workflows and the applications being used. If the client so wishes, Protecmedia can coordinate the action that has to be taken in order to solve the problem.